Suggest three strategies Susan James could introduce to improve productivity at the N-Pharma Canadian subsidiary.
- introduce machines, robots to replace the workers
- delegate more work adapt a more open leadership style in order to satisfy the employees and increase their efficiency
- improve communication system; make it faster and clearer to employees
- give out more financial and non-financial rewards


Teacher's comment: What about lean production techniques?



Analsyse the leadership and management style of Susan Jones and the implications of this style for N-Pharma?

The problems that James is facing at the moment are:
Employees are demanding for more delegation and a wider span of control, they are suffering from low levels of productivity, they are not motivated as they have no form of empowerment, Susan James has refused to empower employees, she should granting the authority to be in charge of their own jobs, to make decisions & to execute their own ideas, these would benefit the employees greatly it allows for quick decision making, Financial motivation seem to be the solution, Implement performance-related pay (PRP) - money paid to someone depending on how well he or she works at the workplace, the management style that can be applied would possibly be a combination of Douglas McGregor’s Theory Y – workers believe that they can gain satisfaction from work & able to take responsibility - achieve organisational objectives out of their own accord & initiative , Maslows theory - Self actualization, forces that drive a worker show their true potential - to become the best that they can be and Taylors theory where employees are primarily motivated by money – leads to higher productivity




Explain the benefits to N-Pharma's Australian subsidiary of introducing flexitime and teleworking.

Flexitime and teleworking will allow workers to achieve their desire in changing the employment patterns to improve their life and work balance. It is therefore very likely that workers are willing to work harder and become more efficient.

Teacher's comment: What about cost saving advantages?



How can absenteeism be reduced at the Australian subsidiary?

Since the workers at the Australian subsidiary want changes in the employment patterns and practices suiting their lifestyle, Laura davies should consider empowering her employees seeing as they are motivated by fringe benefits, she should also consider non financial rewards as these will improve employees motivation and productivity and hopefully a decrease in absenteeism.



What procedures should N-Pharma follow in the event of the need to withdraw a recently launched health product?